Refund and Returns Policy
Effective Date: 29/08/2025
Company: Tasklio Dawid Duda
Contact: contact@tasklio.co.uk
1. Introduction
This Refund and Returns Policy explains your rights as a consumer when purchasing our digital products (online courses) through our website. Tasklio operates in accordance with the Consumer Contracts Regulations 2013 and other applicable UK consumer law.
Our products are digital services – access to online courses delivered via a learning platform (Tutor LMS). These are not physical products and are not available for download.
2. Right to Cancel (14-Day Cooling-Off Period)
Under UK law, you normally have the right to cancel a digital purchase within 14 days.
However, by purchasing our course, you agree that:
- Access to the course is provided immediately after payment, and
- Once access begins, you lose your right to cancel and request a refund.
This exception is explicitly allowed under the Consumer Contracts Regulations 2013.
3. Refunds
- Refunds will not be issued once you have been granted access to the course materials.
- If you believe you were charged by mistake or experience a technical issue that prevents you from accessing your purchase, please contact us at contact@tasklio.co.uk within 48 hours.
- We may issue a refund in cases of duplicate payment or proven system error.
4. Course Access
- Access to purchased courses is delivered through your personal online account on our website.
- You are responsible for keeping your login details secure.
- Course access is for personal, non-commercial use only and may not be shared, resold, or transferred.
5. Exceptional Circumstances
We reserve the right to consider refunds in exceptional cases (for example, if the course cannot be delivered due to a technical failure on our part).
6. Contact Information
For all refund or cancellation enquiries, please contact us at:
📧 contact@tasklio.co.uk